Create a Process for Anything You Do More Than Twice
April 10, 2008
In your business (and in your work for clients) are there things that you do more than twice? I am sure there is. I am also sure that if you were to look at your day-to-day tasks, you’ll find more than just one or two things like that… You’ll find a whole slew of them.
In my business, I have a rule. If I have to do anything more than twice, I create a process for it. It doesn’t need to be a huge, drawn out thing but rather just a simple process. For example, if I am writing e-mails to people and using the same text repeadtedly, I will just create a little stock response, paste into my Basecamp for safe keeping and use it in future to send out the same message but to different people.
You can do this with everything. It’s also important to keep processes for client work because if you ever get ill or need to take vacation and someone else steps in for you, it’s important to make sure that they can do that easily. It’s also nice for your client to know what it is you do should something ever happen to you.
So, don’t be foolish in your business operations (I mean that in the nicest way possible) but instead, if you do something more than twice (or once for that matter) create a process and move on. With all of that time you’ll save, you can go and watch your favorite show guilt-free!
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Hi Erin:
Here I am again! I found your site today and as you can see - I like it!
When I was promoted to the Manpower Management Department while serving in the Navy, they didn’t have a Policy and Procedure manual. I was “trained in” for two weeks and left on my own. During my one year stint, I wrote the manual for the person that would be filling my shoes once I was reassigned. I continued to write procedures even while working in the civilian world.